+49-345-131840 info@gollmann.com

Service & Operation

Only a reliable dispensing system adds value for you.

The software used to operate the GO.compact shows only what you are really interested in. The daily routine tasks such as incoming goods and checking returns is done in a few steps. The same applies to the monitoring of expiration dates, inventory checks, product tracking, etc.

In the background, our Customer Service team in Australia monitor the system to ensure that it operates smoothly.

Our success factors are: Proactive regular maintenance, daily verification of system parameters, the use of industrial components of the highest quality and highly trained service staff.

Training

After the installation of your GO.compact a training manager will remain in the pharmacy for several days. Thus, all situations are simulated around the machines and trained for.

Technician

The service technician is responsible for the smooth operation of your GO.compact. He co-ordinates all service calls to your place and is your personal contact. This builds confidence!

Hotline

The staff are available on the phone to assist you with any questions that arise during operation. Accessible around the clock, seven days a week - even at night and emergency service hours.