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Planung, Entwicklung & Service

We take care of it

Homepage Company Planning, development & service

In addition to the manufacturing of a GOLLMANN in our workshop, many other departments and processes ensure trouble-free project progress and exceptional customer satisfaction.

Product development

Stagnation leads to regression – there is always room for improvement. At GOLLMANN, interdisciplinary teams work continually on the optimisation and further development of our products and processes.

Planning & Design

Our team of planning experts will liaise closely with you, your architect and your shopfitter to ensure that the final design, position and realisation of the GOLLMANN is optimised, so as to best meet your requirements.

Engineering design

Using the latest 3-D software, our designers develop YOUR custom-made GOLLMANN. From the smallest screw to the exterior cladding, every component is defined at this stage, ready for production.

Software development

Our in-house software development team ensure that a GOLLMANN never loses sight of its overall purpose – creating and enabling user-friendly operation.

Project management

A dedicated project manager will be assigned to your order. They will help guide you through the entire project and will be available as a qualified advisor at all times.

Logistics

Nothing works without this department. Our dedicated and professional logistics team ensure that your GOLLMANN arrives at the construction site on time and in perfect condition. Whether it’s a car-free city centre, an offshore island or the Australian outback – we’ll find a way.

24/7 Support

Our friendly and qualified service-team is available for you twenty-four hours a day, 365 days a year. We will never let you down. Just ask any one of our customers!

Let us be clear: your call will not be answered by some call centre, but by our in-house experts. We solve problems within minutes via remote diagnosis and remote maintenance.

Service

Thanks to our nationwide network of service centres, our service technicians are quickly on site.

Training and further education

Our main headquarters training centre allows us to train service technicians from all our markets and ensures constant knowledge transfer across all departments.

Product training

As soon as the robot is up and running, our qualified product managers train your employees in the full operation of a GOLLMANN and remain on site as your go-to contact person during the first days of operation. In addition, our showroom in Halle is available at any time for end-user refresher courses and training workshops.

Project process

1

Consultation

Our experts will advise you without obligation on the multiple possibilities of a GOLLMANN in your pharmacy.

2

Planning

We will liaise closely with you, your architect and your shopfitter to present a number of possible options that best meet your requirements. Due to the unique adaptability of a GOLLMANN, many projects can be realised without major rebuilding work.

3

Realisation

Your highly professional GOLLMANN project manager will personally manage and guide you through the entire realisation process.

4

Training

Directly after installation of the GOLLMANN, you and your staff will receive comprehensive product training delivered by our competent team of trainers. Once the training is complete, we will stay with you on site during the first few days of operation and will be there to answer any questions you may have.

‘WE OFFER A
TAILOR-MADE SOLUTION ON
A VERY SMALL FOOTPRINT.
THE ROBOT WILL BE
THE PERFECT FIT FOR YOUR
PHARMACY BECAUSE OF
OUR FLEXIBILITY IN ALL
3 DIMENSIONS, A VERY HIGH
PERFORMANCE, CONVEYORS
THAT INTEGRATE PERFECTLY
WITH YOUR WORKFLOW AND
A TOP-NOTCH LOOK.’
Tobias Abromeit

Head of Sales Australia

It’s as simple as this:

You call us – we take care of everything else.

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